Ordering our products means choosing our professionalism, which is why we are clear from the start on how we operate. Here is a short decalogue delle questions that our customers often ask us in our support section. For any other doubts or explanations regarding our policies or anything not clarified in this section, do not hesitate to contact us.
IS IT POSSIBLE TO LEAVE OR CONSULT FEEDBACK?
Absolutely yes! For every single product purchased on this site, it is possible to leave feedback. You can also consult the feedback that other users have given us here: Feedback Area OutletScarpeOnline.it. We always encourage our customers to leave feedback for each purchase made, the reliability of this site is built by people like you, who before you decided to order and give their opinion regarding our work, our services and to the products offered.
HOW LONG DOES A PRODUCT TAKE TO ARRIVE?
Normally, unless otherwise indicated directly on the product sheet, shipping takes place on the working day following receipt of the order or payment, each order It is shipped via SDA express courier with delivery expected within 24 hours for the major locations, 72 hours for the islands. The shipment è Always Insured at our expense.
HOW MUCH IS SHIPPING?
Shipping is free throughout Italy, the cost of our products includes packaging, invoicing and direct delivery to the recipient's address. In this regard, to facilitate and speed up the delivery of the products we always suggest entering whoara the name and surname that is present at your address. An example, my name is Miriam Bianchi and I live near Rossi Mario, in order to avoid misunderstandings with the courier it is good practice to indicate in the "address" section when completing the order Miriam Bianchi At Rossi Mario.
THE COURIER PASSED AND I WAS NOT AT HOME... NOW?
No problem! The courier makes two delivery attempts, after which he contacts us, in this case he will contact youemo by phone and I'll lookemo together to make an appointment with the courier for delivery. If you are never at your home during the scheduled times, we can also change the delivery address to facilitate the express courier's operations.
WHICH PAYMENT METHODS DO YOU ACCEPT?
You can pay safely with Paypal, Bank Transfer, Payment with Cartto Credit, Klarna, Satispay.
IS IT POSSIBLE TO PAY ON DELIVERY?
No, we do not accept this payment method as it is burdensome for the customer and not insurable.
IF THE SIZE CHOSEN IS TOO SMALL/LARGE? OR DO I SIMPLY DON'T LIKE THE BOSS?
No problem! You have 10 days to decide whether to keep or exchange your product or return it for a refund.
IF I HAVE ANY OTHER DOUBTS OR QUESTIONS?
Contact us! Use the form above where you will find all our contact details. Do not hesitate to write to us or call us for any doubts or information not included in this short guide. I will help youemo we. You can also contact us by phone to order on the site.
