1. ACCEPTANCE DELLE GENERAL CONDITIONS OF SALE

1.1 – The contract stipulated between the company OutletScarpeOnline.it of Vito Santimone and the Customer must be considered concluded with the acceptance, even if only partial, of the order by partand the company. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order noelle various methods provided, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

1.2 – If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions sales general, in compliance with the provisions of the artt. 50 and following of Legislative Decree 206/05.

1.3 – Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.

2. PURCHASE METHODS

2.1 – The Customer can only purchase the products present in the electronic catalog of the website www.outletscarpeonline.it at the time of placing the order. It is understood that the image accompanying the description of a product may not be perfectly representative delle its characteristics but differ in color, size, accessory products shown in the figure. All information supporting the purchase (Glossary, Purchase Guide, etc.) is to be understood as simple generic information material, not referable to the real characteristics of a single product.

2.2 – Correct receipt of the order is confirmed by Vito Santimone's OutletScarpeOnline.it company by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain an 'Order Number, to be used in any further communication with the OutletScarpeOnline.it company of Vito Santimone. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, using customer service.

2.3 – In the event of non-acceptance of the order, the company OutletScarpeOnline.it of Vito Santimone guarantees timely communication to the Customer.

2.4 – If at the time of shipment of the product, it does not pass our final quality tests, or is not available, the order will be refunded to the customer.

3. TERMS OF PAYMENT

3.1 - Purchases via PayPal: in cases of purchase of goods with PayPal payment methods, upon conclusion of the online transaction, PayPal will immediately debit the amount relating to the purchase made.

3.2 – The company OutletScarpeOnline.it of Vito Santimone reserves the right to request additional information from the Customer (e.g. landline telephone number). In the absence of the required documentation, Vito Santimone's OutletScarpeOnline.it reserves the right not to accept the order.

3.3 – At no time during the purchase procedure is Vito Santimone's OutletScarpeOnline.it company able to know the information relating to theartof the buyer's credit, transmitted via a secure connection directly to the website of the banking institution that manages the transaction.

3.4 - Cartto Credit: in case of purchase of the goods with payment method via carta credit, upon conclusion of the online transaction, the purchase amount will be charged immediately to the cartto credit. All payments made via this method are encrypted by SSL (Secure Socket Layer) technology and at no time is Vito Santimone's OutletScarpeOnline.it able to know the information relating to the payment.artcredit card used or to keep the data. The transaction is carried out in an encrypted and secure manner and is managed directly by the banking institution used for this type of payment.

3.5 - Bank transfer in advance: the payment method via advance bank transfer provides that the order will be processed only after payment has been made by theartand of the Customer and receipt by partand of the company OutletScarpeOnline.it of Vito Santimone of the bank transfer. The data to make the transfer are sent via email to the buyer when confirming receipt of the order. The reason for the bank transfer must include the order number and the name and surname of the order holder.

3.6 - Payment via Cartto Klarna/Satispay system: in case of purchase of the goods with payment method via carta credit, upon conclusion of the online transaction, the purchase amount will be charged immediately to the cartby credit. All payments made through these methods are encrypted by SSL (Secure Socket Layer) technology and at no time is OutletScarpeOnline.it di Vito Santimone able to access the information relating to the credit card.artcredit card used or to keep the data. The transaction is carried out in an encrypted and secure manner and is managed directly by the banking institution used for this type of payment. Orders paid via this method part5 working days after correct receipt of payment, regardless of the estimated delivery dates indicated on the site. 

4. DELIVERY METHODS AND COSTS

4.1 – Vito Santimone's OutletScarpeOnline.it company can accept orders for delivery all over the world.

4.2 – For each order placed on www.outletscarpeonline.it, OutletScarpeOnline.it di Vito Santimone will issue a receipt. VAT invoices are not issued, as these are retail sales to the public.

4.3 – Delivery costs, if any, are borne by the Customer and are clearly stated when placing the order.

4.4 – No responsibility can be attributed to OutletScarpeOnline.it di Vito Santimone in the event of a delay in processing the order or delivering what was ordered.

4.5 – Delivery of what is ordered is intended to be at street level, any notes in this regard will be ignored (storage hold, delivery by appointment, timetables or similar services).

4.6 – At no time after payment has been made can the shipping address entered and recorded by the system during the order phase be changed. Upon delivery of the goods to be paid by the customer, the shipping address will be changed.artand the courier, the Customer is required to check: - that the number of packages delivered corresponds to the number ordered on the portal. - that the packaging is intact, not damaged, not wet or otherwise altered, including the sealing materials (adhesive tape or metal straps). Any damage to the packaging and/or the product or the discrepancy in the number of packages orelle The information provided must be immediately contested by writing a WRITTEN RESERVATION OF INSPECTION (SPECIFYING THE REASON FOR THE RESERVATION, e.g., "punctured packaging," "crushed packaging," etc.) on the courier's delivery receipt. Once the courier's delivery note has been signed, the Customer may not raise any objections regarding the external characteristics of the goods delivered. Any problems regarding the physical integrity, correspondence, or completeness of the products received must be reported within 3 days of delivery, according to the procedures set forth in this document.

4.7 – In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the ordered items will be returned to the Company's warehouses OutletScarpeOnline.it by Vito Santimone. In this case, the reshipment must be requested by the customer using the appropriate "contact" form on the site, providing further information, where requested, for delivery. The shipment partwill only arrive after payment delle re-shipment costs of €10.

4.8 – The company OutletScarpeOnline.it of Vito Santimone cannot be held responsible for the data entered by the customer during the order phase. If a shipment is lost due to inaccuracy, even slight, of the data entered during the order phase, the customer will be ultimately responsible, in this case refunds cannot be requested or insurance can be activated on lost shipments.

5. RIGHT OF WITHDRAWAL 

5.1 – Pursuant to artt. 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference in the order form by Partita VAT), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

5.2 – The customer can exercise the right of withdrawal within 14 days from the date of receipt of the goods for branded products Pleaser USA, DemoniaCult, Fabulicious, Funtasma, or within 30 days for all other brands on the site. The period starts from the day of actual delivery, as certified by the courier's tracking. The return request is consideredgolaThis request can only be made by filling out the specific request form available on all pages of the site in the section My Account, in the partand superior, which is found in this link dedicated. The right of withdrawal can be exercised exclusively through this form. Other forms of communication, such as email, telephone, or private messages, will not be considered valid for the purposes of compliance with the terms and conditions.elle timing and therefore cannot influence the calculation of the days available for withdrawal. It is therefore recommended to follow the indicated procedure exactly, to ensure correct management of the return and compliance with the legal deadlines. 5.2Bis – Return costs are paid by the buyer in case it is a return for refund. Excluding products DemoniaCult e Pleaser, replacement costs are free for products whose value exceeds 50 euros at the time of ordering. In this case, within the timescales defined in the return request form, the customer will receive a prepaid label for the replacement of the product, the courier will collect the goods from the same delivery address the day after receiving the goods.elle Instructions. If the customer is unavailable, they will be responsible for depositing the package at a courier point or returning it at their own expense without the possibility of reimbursement. Shipping and return costs are the responsibility of the customer, except for the point.

5.3 – The refund will be made via bank transfer; the customer will be responsible for promptly providing the bank details on which to obtain the refund (IBAN and account holder), or via Paypal in the case of payment for products for which this method was used, or via credit to the bank account.arta if the payment was made via cartCredit. Once a return is requested, instructions on how to proceed with the exchange or return will be provided via email. Returns made without authorization and the RMA number we provided via email in response to the request will be refused. Return instructions will be sent via email within 3 business days of the request and are valid for 7 days. If the product is not shipped within this timeframe, the return will not be processed and it will not be possible to request a new one. The merchandise must be returned intact, complete with all its packaging.artie in the original packaging (envelopes and packages), kept and possibly used according to normal diligence, without there being any signs of wear or dirt.

5.4 – The right of withdrawal is however subject to the following conditions:

  • The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on partand the product purchased;
  • The purchased good must be intact and returned in the original packaging, complete in all its partsarti (including packaging and any documentation, accessory equipment and in the case of the presence of anti-use tags they must be intact), as when it was received;
  • The shipment, until receipt is certified in our warehouse, is under the complete responsibility of the Customer;
  • Product shipping costs are non-refundable, if any.
  • In the event of damage to the goods during transport, the company OutletScarpeOnline.it of Vito Santimone will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier from chosen by him and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request;
  • Vito Santimone's OutletScarpeOnline.it company is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
  • Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the package and/or the original packaging are damaged, the OutletScarpeOnline.it company of Vito Santimone will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the costs of restoration.
  • Once the return has been authorized and the procedure has been sent, the customer has 10 days to ship the product, apartire from the date of sending delle instructions via email, once this limit is exceeded, the product will not be accepted, the shipping date of the product detected by the tracking or postmark will prevail, if by mistake the warehouse accepts the delivery the product will still be returned to the customer as it is outside the maximum deadline .

5.5 – The right of withdrawal lapses entirely, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases where the company OutletScarpeOnline.it di Vito Santimone ascertains:

  • the use of the good that has compromised its integrity, or the use of any consumables;
  • the lack of the external packaging and / or the original internal packaging;
  • the lack, tampering or elimination of anti-usage tag applied to footwear, as far as brands are concerned Pleaser/DemoniaCult/Fabulicious/Pin Up Couture/Devious/Pleaser pink label makes the right of withdrawal completely void (a special reminder is also included in the packageemoria which clearly reiterates this condition), it is understood that it is still possible to wear and measure the product correctly even in the presence of this device;
  • the absence of elementthe components of the product (accessories, e.garti, anti-use tag etc);
  • damage to the product for reasons other than its transport.
  • sending beyond the established time limit of 7 days from receipt delle instructions.

In the event of forfeiture of the right of withdrawal, for the reasons indicated in point 5.5, the goods will remain at the headquarters of the OutletScarpeOnline.it company of Vito Santimone, available to the Customer for reshipment, always at his expense, re-shipment costs of the product amount to €10.

5.6 – Returns cannot be cumulated. If a customer requests a return for two different orders and wishes for a replacement or return, in this case two different requests and two different shipments must be made.

5.7 – In case of request to replace a product with another article, the return will be processed as a simple return for refund, in this case a discount code will be issued which will be sent to the customer as soon as the procedure is completed and with which the customer can make a new purchase.

5.8 - Free Return Promotion – For all products, excluding brands Pleaser e DemoniaCult, received from 3 February 2023 and which have an amount exceeding 50 euros, the costs of returned for replacement they are free. Before sending the return procedure, for products that fall into this category, a date for collection of the product will be requested and the return procedure will then be sent with a prepaid shipping label. All products in the line are excluded from free returns Pleaser, DemoniaCult, requests for refunds, and requests for exchanges or refunds with a minimum value of less than €50. In this case, the buyer is responsible for the return. Free exchanges are only valid for orders shipped to Italy.

5.9 – Once the return procedure has been sent it can no longer be modified, for example if a replacement is requested it cannot then be modified to request a refund. The return procedure is unique and never modifiable.

5.10 – All the conditions expressed above are valid only and exclusively for orders shipped to Italy. Without prejudice to some conditions set out in the previous points, the return times for orders shipped outside Italy and only for countriesartfor EU zone customers are 14 days.

5.11 – For each order placed on OutletScarpeOnline.it, only one request for post-sales operation is permitted, with a choice between return (refund) or replacement (change of size/color/artPlease note that, if the user chooses to proceed with the replacement of the product, the exercise of the right of withdrawal will be considered definitively perfected with the sending of the new artTherefore, once the replacement has been received, it will not be possible to request a further refund or a second replacement for the same order.”

6. Product Shipping Timing Pleaser, Demonia, DemoniaCult, Devious, Pin Up Couture, Pleaser pink label

For some products on this site there are delle conditions of sale dictated by needs directly linked to our logistics management. The particular management of these products, benchis with different timings, it allows us to satisfy all our customers in choosing their favorite product, allowing us to satisfy all requests in a truly ecclesiastical manner.ellent.

6.1 On particulate the products a Italian and international brands Pleaser, Fabulicious, Demonia, Devious, Pin Up Couture, Pleaser pink label provide these timescales:

- Order processing times for the brands indicated above are approximately 10 working days, barring possible delays. This means that from the moment we receive your order and payment for it, we need 10 working days before the product is shipped. In case of payment via Klarna or Satispay working days for shipping are 15. This is clearly a time limit, we are constantly working to optimize this management (until January 31st).

– From 3 December 2024 it is possible to place orders Pleaser e DemoniaCult Choose priority delivery. Select this option during checkout or in your cart. Pleaser e DemoniaCult Priority delivery. This delivery option provides priority processing of your order, with delivery arriving in approximately 10 business days. Normally after 10 working days the product partIf delivery takes an additional 5-7 days, this option will deliver your products much faster. Priority shipping costs are non-refundable under any circumstances. These costs include priority processing of your order to ensure early delivery. The period from December 21st to January 2nd, days before holidays, Saturdays, Sundays, and national holidays are not counted as business days for delivery purposes. Furthermore, the weeks starting on August 15th and the following week are not counted. For brands not included in the list in point 6.1, orders are processed in 1-3 business days. The estimated delivery date is indicated directly on the product page. In the case of islands, remote areas, or adverse weather conditions, at least 2 business days must be added to this date for delivery. OutletScarpeOnline.it cannot be held responsible for any delays.

7. Conditions of Sale – Gift Vouchers / Gift Cards

  1. Validity

    • Gift Vouchers are valid for a period of five (5) years from the date of purchase.

  2. Using the Gift Voucher

    • After placing an order using a Gift Card, the discount code for the card will be sent directly via email to the recipient.

    • Il “Gift Voucher Total” It can be used for subsequent orders until the available credit runs out.

  3. Return Policy

    • In case of return of artitems purchased with a Gift Card, the corresponding amount will be refunded in the form of credit, credited again in “Gift Voucher Total”You can use it for future purchases.

  4. Refund

    • Il “Gift Card Total” is not refundable for cash, not even partially.

  5. Minimum order value

    • There is no minimum order value for purchases made with Gift Cards.

8. Possible shipping delays during busy periods

During certain periods of the year, delivery times may be subject to delays due to the high volume of shipments handled by our couriers partdown.

In particular, apartgo from November 1st, delays or changes may occurelle shipping times due to:

  • Black Friday

  • Cyber ​​Monday

  • Christmas Holidays

  • Sale Periods (winter and summer)

  • Other promotional or commercial events

In month of December, in the vicinity ofelle During holidays, delays may be further exacerbated due to the exceptionally high number of packages in transit.

While estimated delivery times may be shown on product pages, these are automatically calculated forecasts from a computer system and they cannot take into account any extraordinary delays due to the overload of couriers during these periods.

Actual timeframes may also vary depending on the destination area. Therefore, We cannot be held responsible for any delays due to such exceptional and unforeseeable circumstances.

We are committed to providing maximum support to streamline and speed up deliveries, even during peak periods.

This condition applies to all products present in our shop.

List ofelle Official Italian holidays (non-working days)

  • 1st January - New Year's
  • 6st January - Epiphany
  • Easter (variable Sunday between March and April)
  • Easter Monday – the Monday after Easter
  • 25th April – Liberation Day
  • 1st May – Labor Day
  • 2nd June – Republic Day
  • 15nd June – Local Festival
  • August 15th – Ferragosto (Assumption of Mary)
  • September 27th – Local Festival
  • 30 31 and October
  • November 1 – All Saints' Day
  • 8th December – Immaculate Conception
  • 24th December – Pre-holiday
  • 25th December - Christmas
  • 26th December - Saint Stephen
  • 31th December – Pre-holiday

During these dates (and in the days immediately preceding or following), deliveries may be affected. slowdowns o temporary suspensions from partand couriers.