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FAQ

Before purchasing this short guide will certainly give you further clarifications, for anything not reported in it please contact us.

– If the number is incorrect when placing the order, can I replace it?

Yes, replacement is possible, if necessary read this guide: Size Change Information.

– Is it possible to return the products?

Yes, all our products are sold with the "Satisfied or Reimbursed" formula, to get all the information on this you can learn more by reading the General Conditions of Sale.

- Where is my order?

Simple, once you have placed an order you can follow it online via this site, just connect to your users, then moving the mouif on the "My Account" menu you will find the item "View Order", upon entering you will find all the information regarding the status of your order, including the processing status or the tracking codes to follow your shipment online.

- How can I pay?

We only accept payments that are secure and traceable to the user, among the permitted payments are:

  • Paypal;
  • Bank transfer;

– What is my size?

We have dedicated an entire article to this question artarticle that you can read at this link: Shoes and Boots Finding the Right Size, as for the measurement delle Our footwear follows the Italian standard.

– How can I contact you?

You can use the "Contact us" form in the menu, you will find all our telephone numbers and emails, we respond to everyone within a few minutes, the important thing is to indicate the correct email address in case of contact via email.

– How can I order?

Ordering a pair of women's shoes on our site is very easy, just select thearticle you want, then its number and possibly also the colour, then click on "Buy" you will be moved to the cart page, in a few clicks your order will be sent, if necessary you can also order by telephone by calling us using the contact details in the contact form.

NB if your number is not available the system will not let you proceed with the order, our online shop is updated in real time, so there is no risk of ordering out of stock and unavailable products.

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This guide will also be updated based on the questions customers ask usaranday ​​by day. For anything not written here, please do not hesitate to contact us.