1. ACCEPTANCE DELLE GENERAL CONDITIONS OF SALE
1.1 – The contract stipulated between the company OutletScarpeOnline.it of Vito Santimone and the Customer must be considered concluded with the acceptance, even if only partial, of the order by partand the company. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order noelle various methods provided, the Customer declaresara that he has read all the information provided to him during the purchase procedure, and that he fully accepts the general and payment conditions transcribed below.
1.2 – If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these conditions sales general, in compliance with the provisions of the artt. 50 and following of Legislative Decree 206/05.
1.3 – Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order.
2. PURCHASE METHODS
2.1 – The Customer can only purchase the products present in the electronic catalog of the website www.outletscarpeonline.it at the time of placing the order. It is understood that the image accompanying the description of a product may not be perfectly representative delle sue caracharacteristics but differ in colour, size, accessory products shown in the figure. All purchase support information (Glossary, Purchasing Guide, etc.) is to be understood as simple generic information material, not referable to the real caracharacteristics of a single product.
2.2 – Correct receipt of the order is confirmed by Vito Santimone's OutletScarpeOnline.it company by means of a response via e-mail, sent to the e-mail address communicated by the Customer. This confirmation message will contain an 'Order Number, to be used in any further communication with the OutletScarpeOnline.it company of Vito Santimone. The message presents all the data entered by the Customer who undertakes to verify its correctness and promptly communicate any corrections, using customer service.
2.3 – In case of non-acceptance of the order, the company OutletScarpeOnline.it of Vito Santimone garaprovides timely communication to the Customer.
2.4 – If at the time of shipment of the product, it does not pass our final quality tests, or is not available, the order will be refunded to the customer.
3. TERMS OF PAYMENT
3.1 - Purchases via PayPal: in cases of purchase of goods with PayPal payment methods, upon conclusion of the online transaction, PayPal will immediately debit the amount relating to the purchase made.
3.2 – The company OutletScarpeOnline.it of Vito Santimone reserves the right to request additional information from the Customer (e.g. landline telephone number). In the absence of the required documentation, Vito Santimone's OutletScarpeOnline.it reserves the right not to accept the order.
3.3 – At no time during the purchase procedure is Vito Santimone's OutletScarpeOnline.it company able to know the information relating to theartof the buyer's credit, transmitted via a secure connection directly to the website of the banking institution that manages the transaction.
3.4 - Cartto Credit: in case of purchase of the goods with payment method via carta credit, upon conclusion of the online transaction, the purchase amount will be charged immediately to the cartto credit. All payments made via this method are encrypted by SSL (Secure Socket Layer) technology and at no time is Vito Santimone's OutletScarpeOnline.it able to know the information relating to the payment.artcredit card used or to keep the data. The transaction is carried out in an encrypted and secure manner and is managed directly by the banking institution used for this type of payment.
3.5 - Bank transfer in advance: the payment method via advance bank transfer provides that the order will be processed only after payment has been made by theartand of the Customer and receipt by partand of the company OutletScarpeOnline.it of Vito Santimone of the bank transfer. The data to make the transfer are sent via email to the buyer when confirming receipt of the order. The reason for the bank transfer must include the order number and the name and surname of the order holder.
3.5 - Payment via Cartto Klarna System: in case of purchase of the goods with payment method via carta credit, upon conclusion of the online transaction, the purchase amount will be charged immediately to the cartto credit. All payments made via this method are encrypted by SSL (Secure Socket Layer) technology and at no time is Vito Santimone's OutletScarpeOnline.it able to know the information relating to the payment.artcredit card used or to keep the data. The transaction is carried out in an encrypted and secure manner and is managed directly by the banking institution used for this type of payment. Orders paid via this method part3 working days after correct receipt of payment, regardless of the estimated delivery dates indicated on the site. An exception is made for orders paid via Klarna, but with UPS EXPRESS shipping, in this case shipping partand on the same day if carried out by 11.00 in the morning, after this time partI'm the next day.
4. DELIVERY METHODS AND COSTS
4.1 – Vito Santimone's OutletScarpeOnline.it company can accept orders for delivery all over the world.
4.2 – For each order placed on the website www.outletscarpeonline.it, the OutletScarpeOnline.it company of Vito Santimone issues a refundgolare invoice of the material shipped.
4.3 – Delivery costs, if any, are borne by the Customer and who is specifiedaramind when placing the order.
4.4 – No responsibility can be attributed to OutletScarpeOnline.it di Vito Santimone in the event of a delay in processing the order or delivering what was ordered.
4.5 – Delivery of what is ordered is intended to be at street level, any notes regarding this saraare not ignored (storage hold, delivery by appointment, timetables or similar services).
4.5.1 – At no time, after making the payment, can the shipping address entered and recorded by the system during the order phase be changed.
Upon delivery of the goods from partand the courier, the Customer is required to check:
– that the number of packages delivered corresponds to what was ordered on the portal.
– that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or the mismatch in the number of packages orelle indications, must be immediately contested by placing a WRITTEN CONTROL RESERVE (SPECIFYING THE REASON FOR THE RESERVE, e.g. "punctured packaging", "crushed packaging", etc.) on the courier's proof of delivery. Once the courier document has been signed, the Customer will not be able to make any objection regarding the caraexternal characteristics of what was delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 3 days of delivery, according to the methods provided in this document.
4.6 – In the event of failure to collect the material in stock at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the ordered items will be returned to the Company's warehouses OutletScarpeOnline.it by Vito Santimone. In this case, the reshipment must be requested by the customer using the appropriate "contact" form on the site, providing further information, where requested, for delivery. The shipment partwill only arrive after payment delle re-shipment costs of €10.
4.7 – The company OutletScarpeOnline.it of Vito Santimone cannot be held responsible for the data entered by the customer during the order phase. If a shipment is lost due to inaccuracy, even slight, of the data entered during the order phase, the customer will be ultimately responsible, in this case refunds cannot be requested or insurance can be activated on lost shipments.
5. RIGHT OF WITHDRAWAL
5.1 – Pursuant to artt. 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a reference in the order form by Partita VAT), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
5.2 – To exercise this right, the customer, within 14 days from the date of receipt of the goods (the period partand from the day of delivery certified by the courier's tracking) for the Products Pleaser USA, Demonia, Fabulicious, Funtasma etc or 30 days for the other brands present on the site, you will have to contact Vito Santimone's OutletScarpeOnline.it company by filling out the appropriate return request available on all pages of the site in the partand lower, or through link. The right of withdrawal can only be exercised by request via the appropriate link mentioned above. Other forms of communication such as email, telephone etc. are not availablearanot considered valid for the purpose of determining delle timing and not saratherefore not taken into consideration.
5.2Bis – The return costs are a paid by the buyer in case it is a return for refund. Excluding products DemoniaCult e Pleaser, replacement costs are free for products whose value exceeds 50 euros at the time of ordering. In this case, within the timescales defined in the return request form, the customer will receive a prepaid label for the replacement of the product, the courier will collect the goods from the same delivery address the day after receiving the goods.elle instructions. In the event that the customer is not available, it will be his responsibility to deposit the package at a courier point or send it back at his expense without the possibility of reimbursement of expenses.
The costs of sending and returning the goods are borne by the customer, except for point 5.2 Bis.
The credit will be made via bank transfer; it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN and current account holder), or via Paypal in the case of payment for the products in which this method was used, or by crediting the bankarta if the payment was made via cartto credit.
Once the return has been requestedaraInstructions on how to proceed with the replacement or return are provided via email. Returns made without the authorization and RMA number provided by us via email in response to the request, saraThey were refused. The return instructions will be sent via email within 3 working days of the request, and will be valid for 7 days. If the product is not shipped within this timeframe, the return will not be processed and it will not be possible to request it again.
The goods must be returned intact, complete with all their documentsartie in the original packaging (envelopes and packages), kept and possibly used according to normal diligence, without there being any signs of wear or dirt.
5.3 – The right of withdrawal is however subject to the following conditions:
- The right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on partand the product purchased;
- The purchased good must be intact and returned in the original packaging, complete in all its partsarti (including packaging and any documentation, accessory equipment and in the case of the presence of anti-use tags they must be intact), as when it was received;
- The shipment, until receipt is certified in our warehouse, is under the complete responsibility of the Customer;
- Product shipping costs are non-refundable, if any.
- In the event of damage to the goods during transport, the company OutletScarpeOnline.it of Vito Santimone will notify the customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier from chosen by him and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the withdrawal request;
- Vito Santimone's OutletScarpeOnline.it company is not liable in any way for damage or theft/loss of goods returned by uninsured shipments;
- Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the package and/or the original packaging are damaged, the OutletScarpeOnline.it company of Vito Santimone will deduct a percentage from the refund due, in any case not exceeding 10% of the same, as a contribution to the costs of restoration.
- Once the return has been authorized and the procedure has been sent, the customer has 7 days to ship the product, apartire from the date of sending delle instructions via email, once this limit is exceeded, the product will not be accepted, the shipping date of the product detected by the tracking or postmark will prevail, if by mistake the warehouse accepts the delivery the product will still be returned to the customer as it is outside the maximum deadline .
5.4 – The right of withdrawal is totally lost, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases in which the company OutletScarpeOnline.it of Vito Santimone ascertains:
- the use of the good that has compromised its integrity, or the use of any consumables;
- the lack of the external packaging and / or the original internal packaging;
- the lack, tampering or elimination of anti-usage tag applied to footwear, as far as brands are concerned Pleaser/Demonia/Fabulicious/Pin Up Couture/Devious/Pleaser pink label makes the right of withdrawal completely void (a special reminder is also included in the packageemoria which clearly reiterates this condition), it is understood that it is still possible to wear and measure the product correctly even in the presence of this device;
- the absence of elementthe components of the product (accessories, e.garti, anti-use tag etc);
- damage to the product for reasons other than its transport.
- sending beyond the established time limit of 7 days from receipt delle instructions.
In the event of forfeiture of the right of withdrawal, for the reasons indicated in point 5.4, the goods will remain at the headquarters of the OutletScarpeOnline.it company of Vito Santimone, available to the Customer for reshipment, always at his expense, re-shipment costs of the product amount to €10.
5.5 – For each order it is possible to make only one return request. If the replacement of a product has been requested, it will not be possible to request a new return, neither for replacement nor for refund.
5.6 – Returns cannot be cumulated. If a customer requests a return for two different orders and wishes for a replacement or return, in this case two different requests and two different shipments must be made.
5.7 – In case of request to replace a product with another article, the return will be processed as a simple return for refund, in this case a discount code will be issued which will be sent to the customer as soon as the procedure is completed and with which the customer can make a new purchase.
5.8 - Free Return Promotion – For all products, excluding brands Pleaser e DemoniaCult, received from 3 February 2023 and which have an amount exceeding 50 euros, the costs of returned for replacement they are free. Before sending the return procedure, for products that fall into this category, a date for collection of the product will be requested and the return procedure will then be sent with a prepaid shipping label. All products in the line are excluded from free returns Pleaser, DemoniaCult, return requests for refund and return requests for replacement or refund that have a minimum amount below €50, in which case the return remains the responsibility of the buyer.
5.9 – Once the return procedure has been sent it can no longer be modified, for example if a replacement is requested it cannot then be modified to request a refund. The return procedure is unique and never modifiable.
6. Product Shipping Timing Particulars
For some products on this site there are delle conditions of sale dictated by needs directly linked to our logistics management.
The particular management of these products, benchis with different timings, it allows us to satisfy all our customers in choosing their favorite product, allowing us to satisfy all requests in a truly ecclesiastical manner.ellent.
6.1 On particulate the products a brand Pleaser, Fabulicious, Demonia, Devious, Pin Up Couture, Pleaser pink label provide these timescales:
- Order processing times for the brands indicated above are approximately 15 working days, barring possible delays. This means that from the moment we receive your order and payment for it, we need 15 working days before the product is shipped. In case of payment via Klarna or Satispay working days for shipping are 18. This whoaraWhile there is a time limit, we are constantly working to optimize this management (until January 31st).
– For orders received from 1 February 2024, shipping times are 4 working days, in case of payment with Paypal or Cartto Credit. In case of payment with Klarna 8 working days, in case of bank transfer the order partwill be credited with the bank transfer. Once shipped, the product arrives on average in 4-5 working days, the arrival times depend on the delivery area and other factors that cannot be predicted in advance.
The period from 21 December to 2 January, holidays, Saturdays, Sundays and national holidays should not be counted as working days for the purpose of determining the timing.
For brands not included in the list in point 6.1, the order is processed in 1-3 working days. The indicative delivery date is indicated directly on the product sheet; in the case of islands, remote areas or adverse conditions, at least 2 working days must be added to this date for delivery of the goods. Any delays are in no case attributable to OutletScarpeOnline.it.
